Frequently Asked Questions

Topics:

• Monthly Fee
• Billing
• Discounts
• 30 Day money back guarantee

Monthly Fee

What is included in the monthly product fee?

• Unlimited phone (toll-free in the US) and email support.
• Full feature included in each product module.
• New features added automatically.
• Data Protection with SSL security
• Full protected storage of your data
• All hardware and software needed to run software on our servers
• Maintenance cost included

Do I have to sign a contract?
No. There are no contract obligations other than consenting to the SIMPLE PARTY® SUBSCRIPTION AND SERVICE AGREEMENT

Do I have to commit for a certain period of time?
No. You have no obligation to commit for any period of time. You can cancel your account at any time.

If no events are reserved in any given month, do I still have to pay the monthly fee?
Yes. Please keep in mind, even though events have not been reserved, Simple Party continues to host your lists and images, allow new sign-ups, maintain your data, and record reporting results.

Billing

How is the monthly fee determined?
Your first fee: When you subscribe to Simple Party, your first charge is an Activation Fee for the base service, Book Simple. You can also add on Invite Simple and/or My Party Cart for an additional fee.

Does my billing date change if I add a second product to my account?
No. Added module fees will be pro-rated from the date added until the end of the current month.

Does my billing date change if I add a second product to my account?
No. Added product fees will be pro-rated from the date added until the end of the current month.

Discounts

What are the pre-pay discounts?
Standard discount: 10% off (12 months at your averaged monthly level).

Non-profit discount: 20% off (12 months of your averaged monthly level). These discounts are given to organizations that are verifiable non-profit under current government laws. Registration from 501 (c) (3) required for Nonprofit

The pre-payment option provides a discount to customers off of current standard pricing based on the monthly average of events reserved during the previous year. New customers must sign up and pay their Activation Fee online before the can be considered for a pre-pay discount. New customers must provide documentation of previous year events. Any customer with less than 12 months of continuous service is considered new. If you decide to choose a pre-payment plan, you have the option of paying by check or credit card. We accept American Express, Visa, MasterCard, and Discover.

Is there a discount if I buy add-on products?
Yes, there is a substantial savings when you sign up for add on products. Depending upon the number of reservations, you can receive up to 38% off the combined monthly fees.. See pricing for more details.

30 Day money back guarantee

We guarantee that if you are not satisfied within 30 days after your initial activation, we will refund your Activation Fee within 45 days of your request to cancel.